Reviewers complaining about Virgin Media most frequently mention customer service problems. this started months ago - I have had a virgin technician out on 23/5 he said my equipment is okay, but the hardware in the local junction cannot take the current demand, I was told that there was a technician booked. 23-08-2022 18:34 - edited 23-08-2022 18:36. Leave it off for about 10 seconds. on 17-04-2023 11:23. The claim Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. I first noticed this when gaming, so performed a speed test which is when I noticed the 10Mbps upload speed - I am on the 200Mbps package and normally see slightly over 20Mbps upload speeds from speed tests. Legit awful! SuZannah Bee - Songwriter & composer. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. uk. Downdetector has seen an increase in reported problems since just after 9am this morning. Pricing is competitive across most of the speed tiers, and Virgin Media offer one of the best whole home wireless guarantees, with their WiFi Max add-on. 4GHz or 5GHz. 64 qam ( is normal ) 32 qam ( slower ) and 16 qam ( slowest ) degradation to these modulations retains a connection but at the cost of reduced bandwidth. Stream from Virgin Media. If you’re still experiencing slow speeds with your Virgin Media Business broadband service after following the online guidance, please contact our Customer Care team. Speed. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Author. 5. Other ISPs, Virgin Mobile and Ethernet services have also been impacted. TV on the go. I can only conclude this decrease in speed. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. D01 C9W8on 13-01-2023 12:13. Virgin Media invests more than £1 billion a year in its ultrafast network. The previous broadband from Virgin media. While it seems the main problem is the Virgin Media email service, making up 78% of reported issues on. Packet loss, slow speeds, dropping connection. Reduce network congestion: If there is a lot of traffic on your network, try reducing. Previously I was getting regular speeds between 350 Mbps and 500 Mbps but now my speeds are between 100 Mbps and 300 Mbps. Advertised Speed: 5 Mbps Expected Speed Range: 5 Mbps. Volt Gig1. If your problem isn't getting a response, make yourself heard in public. Apr 10, 2023. Virgin Media offers four multi award-winning services across the UK: broadband, TV, mobile phone and landline. If all the other computers connected are fine and have good upload then its not the Virgin service to be honest as it is delivering what it is supposed to. 02. All BT’s contracts are currently for 24 months. This can see latency times become very slow (double or more vs the usual baseline). Yes, similar BQM for me and the main Belfast switch,. Check with your provider to see if it’s fit for purpose. My Virgin Media. Very fast Broadband that's Download speed only 200MBS but only 12MPBS upload Should be uniform 1:1 but Virgin Media are way too tight fisted to offer this. Virgin also have guides for older Virgin hubs here. The estimated fix date is: 03 NOV 2021 09:00. The SanKnows RealSpeed test indicates (as usual) that I have 1 Gig to the router, but after the router, the download speed to. Broadband and phone deals. By Tim Smith | Monday, June 12th 2023. Upgrades & products. Further exclusions & legal stuff apply. My Virgin Media App. Broadband deals. We'll need to monitor your speeds and service for 30 days since raised and advise on the outcome. We would like to show you a description here but the site won’t allow us. If you've got total loss of service after two working days, you'll be eligible for £9. Check Ofcom’s website to see if your provider (or the provider you want to switch to) has signed up to the scheme. Broadband, TV and phone deals. Download speeds typically almost always hitting 200 Mbps. Options. Package. Here are some graphs from Twitch Inspector, Twitch Inspector is an analytics tool which shows the upload rate to Twitch. A Virgin Media engineer visited my property after I reported slow download speeds. That monitors your connection for a period of 30 days, and if any issues are found, VM are obligated to assist. Re: Virgin Media respond to complaints of slow evening service tbh I dont tend to notice speed issues in my area. Service 53. 1K. After testing at various times of the day I’m getting about 500 to 600 MB speed. PlayStation 5 Low Download and Upload Speed. uk of Stourbridge, US. Call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. 1. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. 7 Mbps (mean 119. limits around 19-50mbps on m350. Simply test your broadband service, and if we find an issue we can help with a fix online. Turn the hub. Please, ensure you follow the instructions so we maintain communication between your hub and service and our systems while this investigation is on. So no real difference in location. Broadband Speed Test; Packages. 4Ghz band. Alternatively, dial 0345 454 1111* from any other phone. Virgin media is crappiest internet provider i've ever had, here are my reasons: 1/ Wifi signal is a joke, their routers are absolutely horrible for signal strength you will end up having to buy multiple extenders just to cover the room next door. Reliability. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. Test your wireless connection. on 10-12-2021 13:39. The same connection on the. I have sent my contract pdf to Virgin 3 times by email and made 3 formal complaints and been ignored. My post code is GU2 8JA. This link will be able to assist you on the speeds and how they work and such 👉 Speeds. All providers should have a complaints policy or procedure on their site which lists how you can contact them and how a complaint should be handled. Check your broadband contract 3. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. My mobile network is way faster than my broadband. Or 0345 454 1111* from any another telephone. . m. I have done everything on your page to try resolve this with no luck i have sent two complaints but the site after saying complaint submitted then fails to sho. Has anyone else had - 4989086. Tuesday, February 2, 2021 1:39 PM18 commentsVirgin Media threw alerts in our speed test system back on 19th January and got very close on the 26th January and today we see another low point. 1. We've got the UK's fastest widely available home broadband, so you won't find faster. It’ll search for and fix any corrupted files on your computer and gently nurse it back to. Email Customer Services on . 2 Mbps). 01 EDT. I joined Virgin last week on the promise of amazing guaranteed speeds, but unfortunately the reality has been very poor. Hey folks. There’s a network fault in your area. net as roughly 450mbps, broadbandspeedchecker. Next, tap Check. Wifi speed depends on so many things. Hello, I'm after some advice here, was on 200mb and upgraded to 500 last week which doesnt feel like its more than twice as fast as what i had before. Slow Speed - Intermittent Signal Issue. The only speed issue I'm having is on a wired Sky Q box when trying to download either catch up or a movie, typically I'm seeing a 2Mb top speed making downloads a very long time. Hi, As the title suggests, broadband has slowed down (both WiFi and Ethernet) today down to 3Mb download, 0. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). Test 1; Test 2; My Hub 4 is now back in modem mode and is no-longer responding to pings, which could be due to a setting on my Dream Machine Pro. on 06-06-2023 00:04. I was due 103 days of compensation for non install of services and 2 x engineer late cancellations = £676. Broadband deals . Im currently on M350. . M100: This comes with an average upload speed of 108Mbps. M50: This comes with an average upload speed of 54Mbps. 3rd image is through VPN but using TCP protocol, not the. Hi, As the title suggests, broadband has slowed down (both WiFi and Ethernet) today down to 3Mb download, 0. This seems to have changed in the last 4 weeks. By post It’s not as quick, but if you prefer to send us a letter, you can write to us at: Complaints Virgin Media Sunderland SR43 4AA Your letter will be acknowledged within 48 hours of receipt and we aim toJust tried from my pc which is hard wired into my router(don’t use pc much now) & the speed is what it should be roughly 275mbs download. It's probably your router, but your router is much better than my old 1200G+. Then I was only getting 6mbp/s download and the same 6mbps upload, donwload speed is max 300kb/s which is unusable! I called up virgin media and the guy changed some settings on his end and reset the router and it went back up to 94mbp/s and 6mbp/s upload which was great. Virgin Media has a rating of 1. Click Begin and speedtest. I do not work for VM. Download speeds not as impacted. Broadband ISP Virgin Media (VMO2) appears to be in the process of laying the groundwork for both faster upload speeds and latency times (ping), which comes after a growing number of the provider’s customers began reporting activation of the first DOCSIS 3. It beat its closest competitor by a decent margin, as 74. The best times to game online or make big downloads, for example, would be when connection is fastest. Select your Virgin Media WiFi network name from the list; Enter your WiFi password and select Join; Your device should now be connected to Virgin Media broadband. VM evidently hope that by making complaining as slow and unproductive. Hi, This morning my broadband seems to have really slow upload speed, download seems normal. Read 1 more review about Virgin Media Ireland. Loose or damaged coax cables are the usual issue here. You can see those below. 1 channels for upstream on their HUBs. 1 based trial, which took place in the Berkshire town of Thatcham ( here) and pushed their network to “ hyperfast ” download speeds of up to 2. UPDATE 8:25am. Yet online, the company is absolutely blasted for poor customer service, slow speeds. Go to our service status page. 404 - Page not found. Here are some tips to improve your PS5 upload speed: Check your internet connection speed: Use a speed test website to check your internet connection speed. There are 3 of us in our house one plays Genshen and we have a Roku - Amazon is particulary bad it dropped out about 3 times last night and only that and one tablet were in use. Check out the do's and don'ts, in our Community FAQs. 6/9. It's now actually so slow most speed tests time out before giving me results. The situation occurred after the provider attempted to conduct maintenance on the service which, instead of making things better, only appears to have resulted in a new set of “intermittent issues” (connectivity problems). Overall, Virgin received an overall customer score of 53 per cent, leaving it second from bottom in the ranking. Post some stats: How to get stats from a VM hub (no need to logon to the hub) Open a web browser and go to 192. I also have a Hub4, but run in it Modem mode, with my own router. Tried this but the instructions did not apply to my old superhub 2. We'll need to monitor your speeds and service for 30 days since raised and advise on the outcome. I recently upgraded from 500MB to 1GB. - 4752246 - 7 I successfully raised a complaint using the online form buried in My Virgin Media. If I switch my router to my BT FttC I get normal download speeds, the BT & VM connections both use the same firewall and DNS settings. Download speeds typically almost always hitting 200 Mbps. I've tried restarting the hub and checking speeds in modem. Virgin Hub 3 Modem Mode Slow. Your wifi devices many not have the latest spec in them also. 28. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. My Virgin "Superfast" Broadband is currently so slow that I can't even run an internet speed test edit: 2 months til an apparent fix but a 40% discount in the meantime, swings and roundabouts. 168. I have removed app from my iPad & re-installed it but still only getting 100mbs. Ask Your Question Fast!. Contact BT Live Chat. Slow upload speed. Ofcom has opened an inquiry into Virgin Media following complaints that they are not complying with regulations allowing customers to leave or switch providers. Overview. 2/2. An Open Letter to Virgin Complaints in QuickStart, set up and connections 21-02-2023 Failed Cable pull in QuickStart, set up and connections 11-01-2023 Persistent connection issues since September, as a customer of 30 years, your support is absolutely trash in Networking and WiFi 23-12-2022Before I re-enabled modem mode, I took some pictures of the stats on my laptop of realspeed to see what it reported while modem mode was disabled. Here are my stats it a Hub 4 I believe. Complaint escalation!!!!!! I have raised a complaint - but when I log in to my account to see what is happening (over 28 days passed). I recently upgraded from 500MB to 1GB. Customers of UK ISP Virgin Media’s (VMO2) internet service, specifically those that still use their email platform, appear to be experiencing an outage that seems to have started late on Sunday evening. I now average 10MBps (80Mbps) over OpenVPN using PIA. Web: 0207 5203814. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. 5Mbps and 10Mbps Download in speed tests, with occasional peaks around 50Mbps. Forums. For the last few nights I have experienced slow upload speeds. Customers on Virgin Media O2's M100 and M200 packages will see their headline speeds upgraded by around 25% with moves from 100 and 200 meg services to 125 and 250 meg respectively at no additional cost. My hub is set up in modem mode and I'm connected to an Asus AiMesh system. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. 83 per day if we don’t install your services on the promised day until installation’s completed. Free downloads are available to all new and existing customers. Gaming Support. TV on the go. The modem keeps resetting quite often (sometimes several times within an hour), and our speed is reported quite low (by fast. With my phone standing next to the hub I'm getting 900mbps on wifi. Virgin Media Gig1 Fibre Broadband (avg upload speed 52Mbps) vs UK 24-hour average upload speed (9. 0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 25 331000000 0. Estimated fix time: 12 OCT 2022 17:30. (no uploads or downloads) UPD 2. do the same at the computer - check the computer is connected at 100 & not 10. Or 0345 454 1111* from any other phone. Below is what this looks like on our router, the number of bonded channels may be. 22-04-2023 10:19 - edited 22-04-2023 10:20. @virginmedia upload speeds are constantly slow during the day. An interesting comparison was speed on mobile upstairs was 10. £5. 2 Mbps (at 1833 and 1835). The move will affect BT, EE, Sky and TalkTalk, but not Virgin Media, which is exempt as it uses a cable-based system (HFC). Here you’ll find all the help you need for Virgin Media related problems and issues. I can see no way on the website to actually report this problem, even tried there complaints pr. Problem 1: Slow Internet Speed. In comparison Virgin Media is more flexible than BT, offering both 30-day and 18-month packages. 33 Comments. V6. Solutions tried: re-starting router; re-starting computer; updating drivers. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. Averaging 30mbps. I’m having trouble connecting my devices to WiFi. 8 comments. Boot PC in safe mode with networking and do a speed test by wire - 5140788The above sounds about right as you've raised a speed complaint with us. multiple notebooks tested and confirmed that peer to peer they received 1 gig Ethernet. For further info on anything else in regards to. I am on the 500MB package. Apologies for the issues that you have been having with your speeds. That speeds recover as the day progresses. Check your internet speed with our free broadband speed test. Speedtest. There are so many wifi specs. Download speed is 540Mbps + ! (great) Upload speed when I first signed up was about 36Mbps. uk of Stourbridge, US. As low as 2Mbps at times, in the evening it’s back to 38Mbps. Overview. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. 1 router mode or 192. Hi, I am getting slow speeds, below are my logs, are these not normal readings? 3. Virgin Media has a rating of 1. I have tried. Virign doubled the charge per month. Use the test below to see if the issue is at the Hub or device. Many of us in. As you have found, complaints are commonly closed with a 'resolution' which has little or any bearing. 12-09-2023 01:49 - edited 12-09-2023 01:52. Intermittent connection. And unlike other providers, our broadband won’t slow down, depending on how far you live from the telephone exchange. Here’s the contact details of the two adjudication schemes you can use: TV, broadband, phone or mobile complaints. I have a hub 4 with 1000 download mbps and 52 upload mbps and I am receiving on my PlayStation 5 around 300 mbps download and 2 mbps upload, the connection is wired yet I still receive awful speeds. Connects directly to the hub the same. Virgin Media has been named the worst broadband provider for the past year Credit: PA:Press Association. Speed. Excludes broadband faults and broadband network outages. This means that the Virgin Media service coming into your home is temporarily interrupted, which is likely to be causing the issues you are experiencing. 87% of all complaints have highlighted problems with the company's E-mail service. Main Menu; Go to virginmedia. Noticed my speeds were a little low over the weekend so I thought I'd include this little screen shot from SamKnows. I've done all the testing,. Select the option next to Enable Modem Mode. We have just moved to a new property and it had Virgin already installed (albeit a strange hooky cable hanging out of the wall). Dave Snelling. About our broadband help and support page. Copy the text in the Direct Link box, beware, there may be more text than you can see. 3 stars. Now being charged £81 per month for 200 mb of broadband and a landline we do not use. The usage has changed recently as it was just a single user but now. 4GHz network which does have slower speed. Very slow upload speed. Im using a wired Gb connection, not using wifi, and have the 'latest' Hub 5 but still get this poor result, and looking through the messages here it seem to be a. 2. 4 hours placed in modern mode and an Asus RTAX86u router. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. Restarted router multiple times, called the support, and they couldn't find a so. Link . Virgin Media has announced its UK fibre-optic broadband subscribers are to receive a free increase in upload speeds -- taking its top-end 50Mbps package's upload speed from 1. on 26-11-2022 19:54. Virgin TV 360. My Virgin Media App is the easiest way to manage your Virgin Media account on the go. Is this a physical fault or just bad luck?Virgin Media want to ensure that you are happy with it’s service and any feedback or complaints whether positive or negative will help improve Virgin Media’s customer services. Community Experts online right now. A long-running problem on Virgin Media’s broadband ISP network in Long Ditton, a residential suburb in the Borough of Elmbridge (Surrey, UK), has resulted in such slow speeds that some customers have resorted to unusual fixes, such as parking on neighbours driveways to borrow WiFi or returning to the office instead of working from home. The page you're looking for may have been removed, been renamed or is temporarily unavailable. 7 Mbps (mean 119. Just. 0 Kudos. Once you submit your complaint you will receive a text message within 48 hours with a case ID 4. this started months ago - I have had a virgin technician out on 23/5 he said my equipment is okay, but the hardware in the local junction cannot take the current demand, I was told that there was a technician booked. Virgin Media ; Sky; TalkTalk; EE; Alternatively, you can ring Ofcom Monday to Friday between the hours of 09:00am and 5:00pm (BST/GMT) on 0300 123 3333 or 020 7981 3040 to lodge a complaint or. Scroll down to the Quick Links at the bottom of the page and click on Track Complaint. Nick Ansell/PA Wire. Leave it off for about 10 seconds. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. Very slow upload speed. Welcome to Virgin Media’s help and support page. You dont need a new router just for the test the Computer will connect directly. Virgin Media just phoned regarding my online complaint for non payment of correct compensation as per their own Automatic Compensation Scheme. How to make a complaint via phone. You’ve already got our fantastically fast broadband. nhalks. But this morning, your Virgin Media super fast broadband is running very slow and the upload speed is down to 0. it claims no issues with the VM network or hub, but my Superhub is showing thousands of post-RS errors and SYNC Timing Synchronization failure. How to cancel your Virgin Media contract. Think I'm going to be stuck on low download speeds using vpn with virgin. Legally I am due 50% of the advertised speed which was 200mbps. We aim to resolve your complaint within 10. Having worked in IT and call centres. Other computers in the office are working OK. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. I'm having issues with my broadband, where sometimes the connection is perfectly fine and getting the advertised download speeds, but then at other times I have very slow wifi or no WiFi connection at all in certain areas of the house. org. You can check what speed you’re getting by using an Ofcom-accredited price comparison site such as Broadband Compared , broadbanddeals. 2nd image is the same UPD VPN just after I started a torrent client. It's been consistently slow on upload for almost a year. Hi. I’m experiencing slow speeds. |. VM has 8 weeks to resolve. Virgin Phone Switchover. uk. Contact your provider 4. 73% of Virgin users reported landline and internet issues with a staggering 20% saying they were experiencing a "total. Virgin Media invests more than £1 billion a year in its ultrafast network. check your power levels to make sure they are "in band" -. If your computer struggles with even simple operations, get some security software (like our free Virgin Media Security) and scan your computer. Hi I have been having issues with my connection dropping it is getting more frequent. Keep your modem out in the open to make sure you get the best from it!on returning to VM I've now got a super fast 350Mb/s download (and it usually reports 350-380Mbps on various speedtest checks) but with a terrible download latency 300-400ms. That’s a 50% savin. This is our experience of the RFoG service in West Bergholt, at our address ADSL or WISP are the only other broadband options to VM. I just rebooted by router and the upload speed is now much better - faster than my "1Gig" download speed! Not very impressed. You can also call 150 from your Virgin Media landline or Virgin Mobile. Anyway, today it all went to cr@p today and my 250mbps was coming in at between 4 and a maximum of 12mbps. Make a broadband speed complaint 5. Phone. Thursday, July 13, 2023 12:47 PM. Hi I have a problem with the download speed from my server FTP im connecting ethernet Hub4 1 Gig I did a modem reset, nothing helps What is - 4993371Hola! I have been using Virgin for serveral years, I have always had great service. Customers of Virgin Media. Their 23% Resolve Complaints rating is a cause for concern. 33 for each calendar day that the service is not repaired. Sources inform us that the network outage may also be. this is going up and down a lot. <iframe aria-hidden="true" title="GTM" src="height="0" width="0" style="display: none; visibility: hidden. Has been like this for at least over a week. However, despite these high numbers, we seem to be having constant issues. I recently subscribed to M250 fibre broadband which boast of speed ranging between 264 - 276 Mbps. I have a 200Mbps contract, currently my speed both upload and download is under 10. At the time of writing, the operator has merely. on 06-03-2023 17:44. Re: GIG 1 Slow Speed. It. 4) One minute it is 600 next minute it is 197 leave it half an hour and it is 279. I replied to the message asking for the complaint to be re-opened and want to check if it has been or to reopen it. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. Rang and was told a new hub would be sent out to me and would arrive on 08. TV on the go. We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. That is a problem for us. Bottom line, the answer is no, you can't track any complaints on the grounds that the entire system is broken and dysfunctional. Tweet Virgin Media. 2. Will be either something PC specific or bad cabling, bad network point or settings on the machine itself. This is on WiFi but as a fibre engineer I have. Select Modem Mode on the left hand side of the screen. The PS4 is giving around 20mbps download and around 4mbps upload. The packet loss is potentially due to increased load alongside noise. Post reboot tested at 4. Sometimes modems can get stuck and a reboot can get them back online, resolve slow speeds or clear any interference. on 16-05-2022 12:30. Their service has stopped working and it is not fully fixed after two full working days. WIFI Pods - slow speed. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm. Rang customer services and was told that my complaint would be looked at in 14 working days and it was not possible for a technician to look into the issue. . Ive contacted customer services multiple times since 8/3/23 and also raised a complaint. Account - Cable. 404 - Page not found. My Virgin Media makes managing your account easier with all your information in one place. 3 stars. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. Ombudsman Services. org. by Farle1240 • On our wavelength. I have done everything on your page to try resolve this with no luck i have sent two complaints but the site after saying complaint submitted then fails to sho. Phone. A long-running problem on Virgin Media ’s broadband ISP network in Long Ditton, a residential suburb in the Borough of Elmbridge (Surrey, UK), has resulted in such slow speeds that some customers have resorted to unusual fixes, such as parking on neighbours driveways to borrow WiFi or returning to the office instead of working from home. The “citywide” rollout, which. Would not refund. It also offers M125 (average speed 132Mbps), M250 (average speed 264Mbps), M350 (average speed 362Mbps). Email Tom Mockridge (CEO) on tom. If you find that the broadband speed is slow, our broadband speed advice can help.